Bank Of America Money Movement - Distributions Operations Specialist 

United States, Florida, Jacksonville 

619447258

Required Qualifications:

• Proficiency with money movement internal policies and procedures
• Strong knowledge of retail and retirement investment products
• Problem Solving and Decision Making Skills: Ability to think analytically and effectively manage risk using strong research skills, applying best practices and leveraging past experiences to resolve problems
• Professional Demeanor: Demonstrating patience, composure and client service attitude
• Service Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client’s request
• Initiative: Willingness and ability to play an active role in identifying and implementing process improvements as well as a willingness to help others
• Strong ownership and resolution skills
• Good organizational and time management skills

Desired Qualifications:

• Customer Service experience
• Operations processing experience
• Ability to multi-task

Enterprise Job Description:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include providing clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. Job expectations include focusing on more complex processes.

Responsibilities:

• Processes transactions according to established procedures and prescribed processes required
• Demonstrates operational discipline while handling complex and diverse operational functions
• Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
• Assists with phone calls, email boxes, and processing queues

Additional Skills Used:

• Account Management
• Adaptability
• Customer and Client Focus
• Data Collection and Entry
• Process Effectiveness
• Active Listening
• Continuous Improvement
• Customer Service Management
• Data Quality Management
• Result Orientation
• Attention to Detail
• Business Operations Management
• Business Process Analysis
• Critical Thinking
• Process Management

1st shift (United States of America)