Job Summary:
- The Senior Associate will be required to work in a team environment in delivering the administrative and project needs of the GDS ES organisation by being a part of the GDS ES RMS.
- Essential Functions of the Job:
- Develop & Participate in implementation of RMS strategy to achieve Next Wave priorities
- Lead transformation projects across sub-service functions
- Support RMS SSF leaders on variety of short run & long run strategic / operational initiatives
- Development of tools / system / processes to establish and deliver a seamless operations experience
- Provide key insights on market trends to RMS leadership
- Support RMS location leaders on activities like BCP, Annual events, real estate, Townhall etc
- Develop & execute strategies focused on real estate, AR recovery, Time charging, Compliance requirements etc
- Supporting RMS location leaders on activities such as FTE Reforecasting/Capacity Planning and financial reporting/Demand Forecasting/Budgets/Expense and Revenue Planning, Engagement Schedules, Commitment hours across all locations, True Ups/True downs/Accruals/Threshold agreements
- Liaison with support functions like IT, Transport, Facilities, BCP, Finance. L&D etc
- Coordinate with finance & procurement teams for activities related to invoicing, Account Receivables and Procurement
- Responsible to monitor Code block, Dept Id, Reporting segment, billing model, department description with Employee Central report and to perform FTE vs Revenue Analysis
- Drive mandatory compliance learnings, confirmations & , new hire onboarding process across all RMS location
- Expertise in creating and managing dashboards and story boards using MS Office (MS powerpoint, MS Excel, MS Word)
- Collabrate with various teams (service delivery and support teams) to provide support in driving buisness goals
- Constantly monitor and report progress on mutlitple ES wide initiatives to stakeholders
- Support in creating and implementing Strategic Initatives
- Project Co-ordination responsibilites
Knowledge and Skills Requirements:
The role requires someone who can manage several concurrent MIS reporting activities, with strong multi-tasking, prioritization, organizational and time management skills.
- Technical, Administration and organization
- Proficiency in MS Excel, Macro, PowerPoint, Power BI and SharePoint (Incl. Power Apps) will be an added advantage
- Innovative thinking, Analytical / solution-oriented approach and inclination towards use of technology to simplify processes is a must
- Proven track record of delivering Exceptional Client Service (ECS) and expertise in project management
- Cooperate with different departments to improve business operations
- Able to prioritize effectively, drive and adapt to change quickly in a fast-paced environment
- Plans and organizes own work and keeps others informed of status and activities
- Ability to identify and flag potential risks to senior leadership. Work towards building and implementing mitigation plans
- Interpersonal skills
- Excellent Analytical and presentation skills
- Excellent written and oral communication skills
- Must be able to work with / influence wherever required people at all levels in the organization
- Good in Business acumen
- Proactive qualities with the willingness to learn
- Team player with good networking skills
- Flexibility
- Respond well to deadlines and work outside of normal hours (when required)
- Comfortable working on several activities concurrently
- Able to work in a rapidly changing environment and prioritize accordingly
- Key attributes
- Proficiency preparing and reviewing MIS related dashboards and reports
- Proven track record of effectively interacting with senior management
- Should be a self-starter and has ability to take decisions independently
- Manages tasks and activities in a timely manner and is responsible for specific outcomes
Education:
- MBA (Preferabally Finance specialization)
Experience:
- 5-6 years of experience in Business operations, administrative role and have worked in a professional business environment
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