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Your Impact in Role:
Design and Implement Automation Solutions: Create, test, and deploy automated workflows and tools using JSON and JavaScript to address the unique challenges of our customer support operations.
Collaborate with Stakeholders: Work closely with cross-functional teams, including operations, engineering, and product, to gather requirements and ensure that automation solutions align with business needs.
Analyze and Optimize Processes: Use data analysis to identify inefficiencies in current processes and develop automation strategies leveraging JSON and JavaScript to streamline operations.
4 .
Maintain and Improve Existing Automations:Monitor the performance of existing automated solutions, troubleshoot issues, and make continuous improvements using JSON and JavaScript to ensure optimal performance.
What You Will Need:
1 . 2-3 years of work experience in Software Engineering
2 . Exceptional JavaScript knowledge with strong SQL background
5 . Knowledge of GraphQL and/or Lucid Charts is a plus
6 . Strong communication and organization skills
7 . Effective people, program and stakeholder management skills
8 . Have a sense of ownership of the deliverables
Tool & Technologies:
1 . Excellent Javascript Programming/coding skills and JSON data manipulation
2 . Knowledge of code management via GIT
3 . Knowledge of JIRA
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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