Cisco Workplace Service Delivery Development Manager 

United States, North Carolina, Cary 

618613451

As aService Delivery and Development Manager, you will manage global service delivery and the development of workplace services to ensure high-quality experiences for Cisco employees. You will oversee outsourced Facilities Management (FM) contracts and drive continuous improvements in service delivery, innovation, and vendor performance. Additional responsibilities are below:

• Service Delivery Management: Responsible for Americas global service delivery, governance and ensuring performance of an outsourced Facilities Management (FM) contract, to deliver best in class employee services.
• Project Management: Develop project plans, manage timelines, and oversee scope and organizational changes for FM providers.
• Strategic Planning: Contribute to strategy for service development, including fiscal year plans, budget inputs, and deliverables.
• Collaboration: Work closely with global and regional teams, suppliers, and internal clients to support Cisco policies and procedures.
• Continuous Improvement: Drive improvements in service levels, operating costs, energy and sustainability, quality, and safety.
• Relationship Management: Develop and maintain relationships with stakeholders, ensuring timely communication and updates.
• Support Business Continuity Plans: Support the development and implementation of plans for relevant services.
• Confidentiality: Handle sensitive and confidential information with discretion.

• 5+ years of Workplace Experiences, Service Provider, Vendor Management, Hospitality, or related experience within Facilities Management or Corporate Real Estate
• Compliance, service and facilities management experience within an outsourced contract management environment.
• Experience in relationship partner management and project/program management.

• Experience in hospitality services or the "white-glove" sector.
• Ability to translate demand into clear, actionable scopes of work.
• Ability to draw insights from complex data and present findings clearly.