Bank Of America Financial Data Reporting Ops Representative - Year 

United States, New Jersey 

618367789

This job is responsible for completion of standard operations processes related to consumer credit disputes, escalations and tax reporting. Key responsibilities include data entry, reporting data validation, case investigation, reconciliation requests, and client inquiry workflows. Job expectations include supporting standard transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies and taxing authorities, while following established written procedures under moderate supervision.

Responsibilities:

• Performs standard activities supporting credit disputes, escalations and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Performs basic research, follow-up, and resolution of routine financial data research requests
• Reviews relevant documents and forms to identify and resolve issues
• Validates financial data and reports against system of record
• Identifies potential issues in daily operational tasks and escalates risk concerns, as appropriate
• Provides quality service and support to internal partners and external clients

Skills:

• Active Listening
• Customer and Client Focus
• Research
• Attention to Detail
• Critical Thinking
• Decision Making
• Account Management
• Continuous Improvement
• Problem Solving
• Risk Management

1st shift (United States of America)