Uber Head AV Fleet Support Operations 

United States, West Virginia 

618060856

About the Role

We’re looking for a Senior Program Leader to lead the Autonomous Vehicles (AV) Fleet Support Operations program. This role will focus on establishing the strategy, planning, and development of AV fleet operations support as a capability that Uber offers. You will work internally across multiple global teams and cross-functional stakeholders to deliver a safe, scalable platform that facilitates remote vehicle assistance. You will help define critical capabilities, refine agent roles, and oversee budget, hiring, and training for multiple international sites.

What the You’ll Do

• Lead the cross-functional development of our fleet operations support platform and coordinate with key vendors to provide customer assistance as a service
• Cultivate a safety-first mindset across all stakeholders and build a platform with safety at the core
• Forecast and oversee operational footprint (infrastructure & people) to successfully launch a roadside support program
• Establish and lead routine operational processes to drive routine improvement and performance monitoring of the roadside operations program
• Work with multiple Product and Engineering teams to develop and implement tooling and platform needs to implement roadside operations
• Coordinate multi-city teams and implement multinational operations to provide functional redundancy and deliver consistent, cost-effective roadside support operations

Basic Qualifications

• Minimum 7+ years of experience in strategy, planning, operations, program management, or consulting with strategy, and business evaluation experience
• Minimum 4+ years of experience in roadside / fleet or customer support operations and strategy development
• Bachelors degree

Preferred Qualifications

• Experience in managing or setting up autonomous vehicle roadside assistance
• Experience or knowledge in the autonomous vehicle industry
• Deep experience and expertise in developing strategies and roadmaps for scaling roadside support operations
• Demonstrated ability to thrive in high-pace environment bringing structure to new problems and concepts
• Outstanding communication and stakeholder management skills
• Excellent presentation skills to influence business decisions
• Ability to drive data driven decisions
• Knowledge in building, scaling, and managing customer support operations, inclusive of labor modeling and staffing
• Experience working with large and distributed global teams

For San Francisco, CA-based roles: The base salary range for this role is USD$186,000 per year - USD$207,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .