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Bank Of America Sr Business Control Specialist-Global Market United States, Florida, Jacksonville 617486895
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This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Job Summary
Provide analytical support in executing internal control discipline and operational excellence across various LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or Global Market Operations Line of Business experience.
Responsibilities:
As a member of the Global Market Operations Risk & Control team, the position will be responsible for functions supporting the Shared Operations Line of Business. Responsibilities include:
• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Understanding of operational processes: risks, controls and control metrics
• Institute routines to oversee progress of risk mitigation efforts and mange timelines for issue closure
• Score risk issues in accordance with Bank of America Risk Framework and guidelines
• Draft issue summaries and detailed action plans to document remediation approach
o Enter issues formally into the Issue Management System of Record
o Collect and perform independent QA of evidence submitted for issue closure
o Perform issue status reporting for various audiences
o Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
o Support lines of business through routine exams with regulators and internal audit
• 5+ Years of risk management and/or Global Market Operations Experience
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations
• High technical expertise in MS Office platforms
• Audit, Global Markets, and/or Finance/Accounting experience
• Project management experience
• Ability to analyze, comprehend, and document complex processes
• Highly analytical – Able to work with large data sets and workflows
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
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