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IBM Systems Service Representative Milwaukee 
United States, Wisconsin, Milwaukee 
617206333

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Your Role and Responsibilities
As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services.

IBM seeks to hire a System Services Representative
and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in Wisconsin.
Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.

• Have experience in Customer Service & Customer Interaction
• Have basic computer knowledge (e.g., knows what a hard drive, RAM, memory DIMM, IP address)
• Can demonstrate mechanical aptitude, and given the appropriate tools follow instructions to perform a repair or replacement (e.g. follow the instructions of a hardware maintenance manual to successfully complete a repair/replacement)
• Be comfortable using and working with various tools (e.g. laptop, screw driver, pry tool, needle nose pliers, wrench) to complete necessary installation, maintenance or repair tasks
• Problem solving skills
• Self-motivator and enjoys working in a Team environment

• Self-motivator and enjoys working in a Team environment
• Problem solving skills
• Prior experience in field repair of computer or mechanical equipment
Note: This role requires candidates to have a valid driver’s license and a reliable vehicle.

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