EY Manager Enterprise Delivery Excellence 

India, Karnataka, Bengaluru 

616133471

Role name and description – Methods and Delivery Excellence – Manager

Methods and Delivery Excellence is a newly formed entity and a lot need to be established ground-up, including QADA workstream. Having said that the person need to work across the 3 verticals understanding the current related functions operating in silo or smaller independent pockets and have the ability to decide & engineer alignment with the broader vision.

Your key responsibilities

• Definition, adaption and implementation of project management methodologies, processes and procedures, metrics and measurements, reporting and control.
• Contribute to establish and maintain organizational delivery excellence strategy
• Strong Service delivery, process, methods, tools and metrics (CMMi, ISO, Six Sigma, lean, SAFe)
• Responsible for driving quality management and customer satisfaction to ensure appropriate usage of metrics
• Periodically review delivery engagements to ensure compliance with metrics/KPIs and score cards
• Collaborate with all GDS stakeholders to ensure compliance with Delivery Excellence goals and objectives.
• Plan and report productivity measures for all service lines including setting up of delivery excellence measures for predictable delivery
• Experience in defining metrics and measurement based on latest industry trends and best practices.
• Bring in thought leadership with past experience in having worked with many delivery tools and platforms to build integrated delivery platform
• Focus on bringing innovation to improve quality and delivery assurance processes.
• Global exposure and having proven record of working in cross cultural environment. Strong communication & decision making skills.
• Strong analytical & decision-making capabilities along with very strong people skills.
• This would be a supervisory role with both direct & indirect set of reports.
• Responsible in assigning & directing work, manage, guide & report progress, responsible for performance assessment

Skills and attributes for success

• Stakeholder Management
• Global Mindset
• Influencing and Negotiation skills
• Change Management, Adaptability and Agility
• Innovative mindset and ability to relevant models suiting to the context

To qualify for the role, you must have

• Bachelors or Masters, preferably with engineering or management background
• 15+ years of experience in a profession services or related industry
• Certification not mandatory but any maturity model, process & methods would a bonus
• Experience in working with various stakeholders and cultural intelligence to work with a wide range of people from different background, geographies, countries etc.
• Ability to lead teams and influence teams that may not be positionally working with the person.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.