Truist Collection Production Manager 

United States, Virginia, Richmond 

616060132

Regular or Temporary:

English (Required)

1st shift (United States of America)

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

2. Provide ongoing training and feedback to teammates to ensure appropriate performance, engagement, and career development.

3. Review and analyze daily, weekly, and monthly performance reports (teammate and portfolio) for trends and take necessary actions.

4. Ensure appropriate approval, disposition, and treatment for accounts based on account status and regulatory requirements consistent Default Management policies and established standards for assigned area (eg write down, repossession, non-accrual, charge off, legal/agency placement, etc).

5. Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets, loan losses, recovery, etc.

6. Provide information and feedback to on an ongoing basis to ensure continuous improvement in department processes, assisting with department projects.

7. Ensure execution and compliance with all policies and procedures.

9. Perform other duties as directed by Collections Manager.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree, or equivalent education and related training

three years of experience in default or equivalent leadership experience

One years of experience successfully leading a team

Strong verbal and written communication skills

Strong decision-making and problem-solving skills in routine and non-routine situations

Strong time management and organizational skills

Strong analytical skills and ability to recommend operational and process improvements

Preferred Qualifications:

Previous leadership experience