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Google Product Support Manager YouTube Consumer Experience Operations Retention United States, California 615869014
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Info This role may also be located in our Playa Vista, CA campus.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Atlanta, GA, USA; New York, NY, USA; Los Angeles, CA, USA.
This role may also be located in our Playa Vista, CA campus.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor’s degree or equivalent practical experience
- 5 years of experience in a technical project management or a customer-facing role in consulting, consumer technology, media, or E-Commerce industries
- Experience working on topics including sales or retention strategy (Business-to-Consumer or digital-led), go-to-market, or frontline capability building
Preferred qualifications:
- Strong understanding of consumer behavior, user experience, and sales operations best practices
- Excellent ability to effectively influence, communicate and drive change with cross-functional stakeholders at all levels of management
- Exceptional business judgment and excellent modeling, spreadsheet software and presentation software skills
- Strong leadership, communication, and people skills
- Proven track record of developing and implementing successful consumer support and sales/retention strategies and solutions in a fast-paced, dynamic environment – either in a Business-to-Consumer company or at a consulting firm, ideally in media/internet/ecommerce industries
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