Your Role and Responsibilities- As Deputy Group Manager, you will Lead Finance and Accounting client and handle Finance and Accounting operations across towers as the Global Operations Manager for R2R.
- You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally,Fixed assets and Cash and Bank management
- Manage client engagements / contracts across geographies – Operations support for establishing processes, metrics identifications and reporting
- Responsible for managing relationships with customers at the senior management level and ensure customer happiness
- Demonstrate Thought leadership on brining value to the client – technology and analytics
- Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
- Responsible for tracking and driving all process parameters ‘critical to quality’ for process delivery
- Run career development activities for team members, team leaders and managers, including performance management, feedback and training
- Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
- Handle and ensure overall F&A delivery for various global regions.
- Drive transformation projects
- Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
- Responsible to drive productivity and efficiency per contractual requirement
- Ensure adherence to control and compliance policies and procedures
- Lead operational and governance calls with client and IBM internal Partners
- Ensure Service Level Agreement (SLA) management and Issue protocol
- Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
- Build backup and cross training plans and ensure they are implemented and revisited regularly
Required Technical and Professional Expertise
- Minimum 15 years’ experience in Finance and Administration Delivery
- Proven experience in handling across aspects of Record to report
- Ability to interact and lead multiple customers across the globe and handle issues
- Experience to continuously look for opportunities to improve metrics and the validation of the data
- Proven analytical and numerical ability
- Validated presentation and interpersonal skills with flexibility in work hours
Preferred Technical and Professional Expertise
- Strategic thought leadership in designing future state delivery and strategies for attaining them
- Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications