Microsoft Technical Support Engineer 

United States, Texas, Irving 

614840700

As a Technical Support Engineer, you will provide technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. They work with customers to review and resolve issues and perform troubleshooting and related analyses; escalate issues as appropriate or serve as the escalation point for highly complex issues.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field (or currently pursuing)
• 1+ year(s) technical support, technical consulting experience, or information technology experience.

Preferred Qualifications

• Microsoft Technology Certifications.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves customer issues through problem-solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Performs in-depth product troubleshooting and remediation when needed.
• Embody our