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• MSc/B.Tech. /B.E. (Computer Science/IT).
• Total of 8-10 years of experience.
• Certifications like ITIL, PMP etc. would be an added advantage.
• Exposure to ISO standards, TQM, Project Management and other Quality methodologies/systems.
• Must have Hands-on experience building out and delivering process improvement within IT operations.
• Familiarity with industry compliance standards and regulations.
• Strong knowledge of IT Operations best practices & processes.
• Experience in Driving Digital Transformation & Automation strategy will be an added advantage.
• Proven ability to improve processes, oversee projects, and drive operational excellence in IT operations.
• Strong decision-making abilities and resilience, with the ability to operate in ambiguous situations and maintain momentum driving for result.
• Excellent analytical skills and the experience in working with cross functional team to achieve the targeted goals
• Having robust verbal and written communication abilities, a problem-solving mindset, and the capacity to build relationships are crucial qualities for success in this role.
Associate Director IT Operations
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