JPMorgan Transaction Manager - 2nd Shift 

United States, Texas, Fort Worth 

614205066

As a Transactions Manager I in the Dallas Lockbox department, you will play a pivotal role in accepting traditional paper-based payments and invoices/forms from clients. By capturing information with efficient technology services, you will transfer it to an output file for accounts receivable or back-end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm's operations and technology infrastructure.

Job Responsibilities:

• Lead a team of full and part-time front-line employees.
• Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring the team’s output and managing assigned personnel to ensure all throughput goals are achieved.
• Be responsible for shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Communicate effectively with the team both verbally and in writing; provide strategic firm-wide communications down to individual information, and possess the ability to take complex information and break it down into simple messages, tailoring messages based on the audience.
• Track team performance and implement action plans that manage improved performance and high quality.

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years' management/leadership experience.
• Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Exceptional written and verbal communication skills.
• Core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.

Work Schedule:Monday - Friday 3:30pm to 12:00am

This position may require you to work non-traditional hours and/or additional hours as business needs arise. The work schedule might be subject to change.