Capital One Operations Coach Senior Associate Hybrid 

United States, Virginia, Richmond 

614106555

Operations Coach, Senior Associate (Hybrid)

Responsibilities:

• Work collaboratively with operational teams with similar functions to create a "one team" environment and ensure consistency in work processing

• Create and maintain high level engagement through an ever changing environment

• Provide continuous feedback and coaching to associates to improve and maintain a high quality customer experience

• Lead and actively participate in projects to drive well managed agendas with a primary focus on legal order processing efficiency and accuracy

• Complete monthly quality reviews to ensure compliance with regulatory requirements and critical business standards

• Monitor reports and automation and escalate to partners to mediate a resolution

• Identify and manage situations that require escalation to other departments, such as legal, compliance, or risk

• When complaints, problems and/or issues arise, work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients

• Support peers with management of legal intake, third party processing and account verifications

• At times, may need to assist team with escalations and production work

Characteristics to succeed in this role:

• Previous experience in processing, managing workflows centered around Legal Orders

• Previous experience in operations and case cycle time management

• Knowing how to leverage the power of analysis, data, and process management to solve complex problems and builds outstanding operations solutions

• Organize existing work effectively and remain focused on key priorities and results

• Truly care about working with others at all levels to drive the greatest possible outcomes

• Have a personal development plan and actively networking while elevating others to accomplish their goals

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 3 years of Bank Operations experience

• At least 1 year of Coaching, Mentoring, or People Leadership experience

• At least 2 years of experience using Google Suite or Microsoft Office

• At least 2 years of Levies, Garnishments, and Legal Order processing experience

Preferred Qualifications:

• Bachelor’s Degree or equivalent military experience

• At least 2 years of people leader experience

• At least 3 years of process management experience

Richmond, VA: $78,400 - $89,500 for Operations Coach Wilmington, DE: $78,400 - $89,500 for Operations CoachThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.