SAP Technology Services Senior Specialist - SAP BASIS + Performance Expert 

Mexico, Nuevo León 

613186542

What you`ll do

As an Enhanced Operations Service Specialist - you are responsible for:

• Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
• Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system and Driving initiatives to standardize and simplify server operations.
• Perform comprehensive performance assessments (memory, disk I/O, IOPS, CPU utilization etc) for SAP systems running on Hyperscalers platform utilizing various performance tools.
• Assist EOS operations support for any ongoing performance issues in customer production systems.
• Oversee performance testing, benchmarking for new IT stack (HANA + OS) to find performance issue before sign-off for production implementation using data-driven approach.
• Develop and implement performance optimization strategies for SAP applications, HANA DB, and Azure infrastructure.
• Collaborate with ECS Service Engineering, Client Delivery Management, EOS Operations, HANA development and Customer to optimize system configurations, parameters, and resource allocation to maximize performance and scalability.
• Document performance test results, optimization processes, and recommendations for knowledge sharing and upskilling the team.
• Monitor production system performance, help team to proactively identify issues, and provide recommendations to maintain optimal performance levels.
• Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Streamline standard operating procedures by focussing on automation enhancements.
• Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

What you'll bring

• Hands-on experience in one of the areas like Basis, System Performance Management, Lifecycle events (Upgrades / Updates), SAP Project Management, Support, Escalation Management. Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support.
• Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import.
• Experience in Problem Management, Root cause analysis methodologies

Education and Qualifications

• 10+ years of Technical Operations in ABAP/JAVA/HANA/DB2/Performance analysis role
• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• Professional Certification of SAP BASIS, Business Object with exposure to Project Management tasks including PMP and ITIL certification.
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Capacity to continuously acquire new knowledge in an independent and proactive way.
• Good analytical and solution-oriented thinking
• Very good communication and networking skills
• Experience of safeguarding customer relationships.
• Strong customer service focus
• Very good English language skill.
• May be required to work on weekends, off-hours - flexibility is a must

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