Philips Account Manager Radiologie m/w/d niedergelassene 

Germany 

61298446

Your role:

• Manage a high volume of inbound customer inquiries, complaints and order requests via telephone calls, Live Agent Chat, Esker and email/fax correspondence; facilitate problem resolution; provide information on our products and services; and demonstrate our commitment to customer service by following up on calls and ensuring superior results.
• Respond to customer requests and questions regarding service, products and account information. Analyze and rectify customer concerns using established procedures.
• Display a commitment to quality by following required procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.
• A commitment to building relationships with customers to identify and meet/exceed their current needs; and anticipating their future needs. Moreover, commitment as a team player within the Order Management team; matching the workload and quality of work being completed as a team and independently, with minimal supervision.

You're the right fit if:

• You’ve acquired 1+ year of experience in a Customer Service environment, or related. Direct customer service experience within a Business-to-Business capacity, preferred.
• Your skills include:
  • The ability to solve non-routine product, pricing and shipping issues as they relate to current products and customers highly desired.
  • Proficiency in Microsoft Office programs
  • SAP experience (desired)
  • The ability to communicate effectively in a highly competitive environment by conveying information in a business-like format, sharing information in an articulate manner and clarifying information to ensure understanding.
  • The ability to multitask and operate in a sometimes fast-paced environment.
• You have a high school diploma, with Associate’s degree in a relevant field, preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are a demonstrated self-starter with a positive, customer-centered mentality to represent yourself, the Sleep & Respiratory Care team, and Philips the highest standards of integrity and service.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Murrysville, PA is $17.75-$27.69/hr.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.