What You'll Do
Some of the
technologieswe support include, but are not limited to:
- ABAP Tools
- Output Management
- Data & Knowledge Management
- Cloud Identity Services
- Upgrades
Responsibilities
- Investigate, analyze complex, real world, unique problems; and resolve critical system issues By thinking independently and applying effective problem-solving skills.
- Technical problem solving & debugging.
- Recommend known technical solutions and develop workarounds for corrective action.
- Properly document communications and actions for customer issues in our CRM system.
- Use SAP and third-party tools to diagnose problems directly on customer systems.
- Participate in Weekend shifts as scheduled.
- Master SAP software that is being used by industries, governments, and multinational companies.
What You Bring
- University degree or College diploma program in Computer Science, Business, Technology, or Mathematics is a plus. We encourage candidates and fresh. graduates from all academic backgrounds to apply.
- 0-2 years professional experience.
- Strong IT affinity is a must to assess, research, and troubleshoot while collecting. information about customer issues.
- Strong communication and customer service skills.
- High proficiency in English (spoken, written and customer management).
- Having programming skills is preferred.
- High level of analytical skills.
- Open and professional communication style.
- Strong team player who learns and adapts quickly.
- Enjoy and derive satisfaction from direct interfacing with customers.
Job Segment:Cloud, ERP, Computer Science, CRM, ABAP, Technology