Salesforce Senior Experience Consultant- UX/UI 

Colombia, Bogota 

612080338

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Job Details

Success will be measured by your contribution and collaboration within the Experience Services group as well as within customer-facing engagement — working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with Experience Design activities throughout a project’s lifecycle. In your daily life, you will:

• Define and create UX concepts based on an understanding of the business requirements and end-user needs through up-front, end-user research
• Prepare and facilitate a variety of Experience Design activities for client-facing workshops, audits, and customer/stakeholder interviews
• Create a clear strategy from insight to action to effectively produce a variety of outputs such as personas, journey-maps, user flows, information architecture, prototypes, and wireframes as it pertains to business requirements and end-user needs and validate through user testing, when appropriate
• Communicate research findings, conceptual ideas, detailed design, and design rationale effectively both verbally and visually
• Create prototypes that demonstrate experience concepts
• Build and maintain strong working relationships with colleagues, clients, and key stakeholders
• Respond positively and calmly to shifting priorities, demands, timeline and team's strategy
• Participate as a contributor within an interdisciplinary team that includes other designers, business analysts, technical and functional architects, and software developers
• Collaborate effectively with remote and/or international team members
• Represent Salesforce’s vision and values by ensuring all Salesforce certifications and coursework is met, as it pertains to the Experience Design group requirements
• Get to know our platform and demonstrate acumen in our benefits, differentiators, and value to customers
• Explore the needs and specificities of different industries to design assertive solutions

• 5+ years knowledge and relevant experience in a design-related disciplines
• Knowledge and experience with driving and applying user-centered design processes while working collaboratively with customers, along side cross-functional teams including visual design, user research, and engineering
• Proficient in relevant software packages (Adobe Creative Suite, Figma or UX-related)
• Creative problem-solver with the ability design for an existing platform
• Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
• Passionate and enthusiastic about delivering design and user experience excellence
• Excellent communication skills both verbal and written
• Design consulting background
• Portuguese or Spanish first, English as a second language

• Knowledge or experience using or designing for Salesforce products
• Experience with Microsoft Dynamics, Oracle, SAP or other enterprise software
• Experience working across a variety of industries, including B2B and B2C
• Portuguese or Spanish as an additional language (it will be required in projects)

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