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Apple Technical Support Advisor - Spanish Language United States, West Virginia 612003766
04.09.2025
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- Minimum of 2 years professional technical troubleshooting expertise and customer service,
- or contact center sales/support, or training, or equivalent experience
- Able to read, write, and speak fluently in Spanish and English
- Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings, testings, and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone, email, or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
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