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Job Purpose:
Responsible for providing operational client support for Priority and high focus Prime Brokerage clients.
The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, fails management and client account management queries.
Key Responsibilities:
• Main point of contact for client/administrator operational queries
• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators
• Management of client settlement activity, liaising with settlements and clients to resolve any issues
• Management of client cash activity, authorisations, reporting and query resolution
• Review client cash balances / portfolios for operational issues
• Liaise with Citi execution desk on booking issues
• Documentation and publication of MIS where required
• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.
Development Value:
• Client service skills development and exposure to clients/business.
• Develop an in depth knowledge of the products, markets and processes being supported
• Exposure to products supported by the Prime Finance Middle Office.
• Fully proficient in the use of technology within own department.
• Enhancing communication and organisational skills. Meeting targets set within the group and interacting with a wide spectrum of people to achieve these skills.
• Self motivation, flexibility and a strong desire to succeed will bring a recognised and rewarded career
Person Specification
• Client service experience essential
• Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.
• Understanding of settlement principles and practices.
• Work experience in the Financial Services Industry is a benefit.
• Displays a well-developed ability to schedule work and understand relative priorities.
• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.
Skills/Competencies
Qualifications:
Anticipated Posting Close Date:
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