GE HealthCare Field Service Engineer - Cleveland Northeast area 

United States, Ohio 

610781920

As the Field Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment within a hospital or healthcare system within the greater Cleveland, Northeast, Ohio area.

troubleshooting, installation, validation, maintenance, and service repair needs on designatedequipment. May assist and/or train less experienced Field Engineers.
2. Own customer issues from dispatch or identification of issue to resolution. Proactively engage
3. Effectively communicate and partner with teammates and colleagues.
4. Maintain regular, frequent communication with customers to ensure resolution and proper
7. Keep up to date on administrative responsibilities such as maintaining customer service logsand internal service records in a timely manner, ordering repair parts, and managing cycle times.
8. Utilize the GEHC escalation process, as needed, and work closely with region and national
9. Serve as a member of the account community for key accounts. Effectively engage commercial
counterparts, identify potential sales leads, participate in sales opportunities such as contractrenewals, and assist with promoting and implementing revenue programs.
10. Focus on customer needs and satisfaction, while building on and enhancing the relationship
11. Keep up to date with competitor information and market trends.
12. Identify business opportunities for the organization.
13. Complete on-time and accurate Preventative Maintenance and Field Modification Instructionas needed.
14. May include application training of clinical or scientific staff on designated equipment.

1. Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, MechanicalEngineering, or related field and 2+ years of experience servicingdiagnostic imaging equipment; ORequivalent military education and 2+ years of experience servicingdiagnostic imaging equipment; OR HighSchool Diploma/GED and 6+ years of experience servicing electrical equipment.
solution based service process.
3. Experience diagnosing and repairingdiagnostic imaging equipment
4. Experience troubleshooting and responding to customer concerns.
5. Experience with Web applications as well as Microsoft suite of products.
6. The successful applicant must comply with GEHC’s standard background check, including aaccess policies, including but not limited to obtaining and/or providing proof of requiredimmunizations, and additional drug tests or background checks (including a federal governmentbackground check if assigned to support a contract with the federal government).

Special Physical Requirements:

1. Candidate must be able to lift, carry, push, and pull up to 35lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and standflex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this
2. Must have and maintain a valid Driver’s License.
3. Willingness to be available "after hours", or work a rotating On-Call schedule, includingweekends, for critical issues and coverage, as necessary.

4. Experience in at least one diagnostic imaging modality

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, QualityManagement Policy, Quality Goals, and applicable laws and regulations as they apply to this job
2. Meet Health and Human Services, Environment Health and Safety and/or all other applicableregulatory requirements.
3. Complete all planned Quality, EHS & Compliance training within the defined deadlines.
4. Identify and report any and all customer quality or compliance concerns immediately to theQuality Organization.
5. Identify and report any personal quality or compliance concerns immediately to the Quality
6. Ensure timely dispatch closure (if applicable).
7. Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.
8. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if
9. Participate in continuous improvement activities by identifying and appropriately escalatingprocess and product quality gaps, providing solutions when possible.
10. Maintain tools and test equipment properly and ensuring they are calibrated.

1. Strong coaching and mentoring skills.
2. Strong time management and organization skills and ability to juggle multiple responsibilities.
3. Self-motivated.
4. Strong networking and interpersonal skills.
5. Training and experience in multiple modalities.
6. Demonstrated understanding that customers determine our success.
7. Operate with efficiency and sense of urgency.
8. Willingness to learn and adapt to changing environments.
9. Empower and inspire others.
10. Ability to deliver results in an uncertain environment.