JPMorgan Payment Lifecycle Manager - Vice President 

India, Maharashtra, Mumbai 

610552636

Job Summary

As a Payment Lifecycle Manager - Vice President within JPMorgan Chase, you will be tasked with leading a team that provides service and clearing services in a 24 X 5 environment. Reporting directly to the Head of Global Investigations, you will oversee daily operations, including transaction processing, client service, and database controls. This role offers the chance to make a significant impact and contribute to the growth and future positioning of our businesses

Job Responsibilities

• Responsible for meeting client deliverables with a high level of timeliness and accuracy
• Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.Regular reviews of procedures assuring new processes are documented.
• Identify business knowledge gaps and ensure everyone has ownership of deliverables.
• Interact with global location managers in an effective and professional manner.
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment.
• Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.
• Responsible for leading and managing multiple projects
• Identifies department strategy and plans related to broader organizational goals and direction. Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions.
• Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability.
• Develop and lead a team that is responsive to dynamic organizational and operational changes.
• Accountability for overall Performance Management and Talent Review process. From a training perspective, responsible for ensuring training is taking place and that it is within budget. Responsible for risk management to the business.

Required qualifications, capabilities and skills

• Master’s Degree (e.g. CA, ICWA, and MBA) with 7 years of post-qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 75 employees.
• Working knowledge of various aspects of International Payment Processing Operations.
• Working Knowledge of SWIFT & international payment conventions & practices is a must.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English. Good leadership and people management skills.
• Good ability to build strong business relationships within the site and across the business.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong soft skills, project management, and analytical skills.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.

Preferred Qualifications

• Prior experience in client & third party bank investigations will be an added advantage.
• Project Management/ Implementation experience would be a plus