Adidas STORE SUPERVISOR 

Australia, Victoria, Melbourne 

60974157

You contribute to the store profitability by:

• Meeting or exceeding sales and KPI (key performance indicator) targets for a defined area within the store
• Leading team members and coach them on an excellent consumer experience
• Assuming leadership responsibilities in the absence of the Store Manager
• Role model a culture of consumer centricity within the store

KEY RESPONSIBILITIES:

• Actively connect and engage with consumers entering the store
• Drive the store KPI's and contribute to store sales
• Responsible for improving and coaching on the consumer experience by executing the CONNECT-ENGAGE-INSPIRE service standards
• Be a Brand advocate, consistently exhibiting the 3 Cs (Confidence, Collaboration and Creativity)
• Coach store team on Seasonal product and Brand knowledge effectively during consumer interactions
• Train and coach store team on product features and benefits, and unique selling points clearly to address consumer needs
• Role model how to connect our consumers to relevant digital and omnichannel tools to provide a seamless shopping experience for our consumers
• Train the store team on all omnichannel related sales tools
• Train and coach the store team on the digital consumer journey in the store
• Manage merchandise delivery processing on the same day it arrives
• Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area’s and/or the entire store’s complete product offer is immediately available and easily accessible to customers on a consistent basis
• Execute all applicable loss prevention procedures
• Maintain a safe and productive shopping and working environment
• Ensure all Omni channel operations are being managed with excellence
• Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
• Actively maximizing sales and minimizing loss
• Keeps an up-to-date awareness of our competitors
• Implements improvements to operations and processes contributing to the performance of the store
• Ensure all Omni channel services are managed with operational excellence
• Collaborate productively and respectfully with team members
• Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
• Seek coaching and learning opportunities to continually improve your performance
• Complete all applicable training programs and effectively apply the learning on the job
• Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all.
• Allocates resources and organizes processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
• Support the recruitment, onboarding and training of store team members
• Motivates and inspires individuals within area of responsibility to maximize and drive a performance culture
• Share best practices to drive the overall store team performance
• Ensure all HR policies and procedures are adhered to
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance

KEY RELATIONSHIPS:

• Customers
• Peers and Supervisor

MINIMUM QUALIFICATIONS:

• Minimum 12 month’s work experience in a sports and/or fashion customer- and commercial-focused retail environment
• Advanced selling experience and comprehensive product, retail and industry understanding
• Experience of supervising team members
• Intermediate numeracy and literacy and advanced verbal communication skills