Citi Group RPA Robotic Process Automation SME - C12 PUNE 

India, Maharashtra, Pune 

609622119

• Resolve client technical issues through diligent research, reproduction and troubleshooting
• Be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
• Work closely with L1, L2 Production Support team to resolve Production issues
• Respond to client requests regarding outages, performance degradation and project status with excellent communication skills
• Work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
• Manage client communication and address client pain points
• Document all technical inquiries, develop and review content for knowledgebase using tool set
• Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
• Develop tools and best practice for repeatable tasks and execution by working closely with developer team members
• Ensure all project documents are safely archived following project completion.
• Engaged in support from initiation to closure, Support for BAU mode
• Maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
• Ensure weekend activities complete successfully through assignment, coordination, oversight and validation and Checkout. This may require weekend work.
• Complete work breakdown structure to estimate effort required for each task
• Work directly with other team members to resolve problems in a timely manner
• Resolve any issues and solve problems throughout project life cycle while working with team members, System Administration and Database administration
• Work with global partner teams and source other team members to complete Book of Work project activities
• Clearly communicate expectations to team members and stakeholders.
• Assess the platform and provide improvement suggestions to management

• Work on a strategic robotic platform at Citi
• Get exposure to various business departments at Citi
• Build the experience of working in global development teams
• Build project management skills

• At least bachelor degree
• Major in computer science related

• 7+ years of working experience in an enterprise environment as senior support engineer for enterprise software
• Experience in comprehensive issue handling and communication with clients and multiple stakeholders
• Excellent problem solving and analytical skills
• Excellent in both spoken and written English communication skills

• Working knowledge of Windows server, database
• Experience in coding of any computer language
• Working knowledge of SQL query
• Experience communicating with different global teams to get things done
• Experience working in a team-oriented, collaborative environment.

• Be able to work in a dynamic team environment which includes developers working with different technologies (such as Java, Web Services and C#/.NET) and across multiple regions.
• Rapidly adapt and respond to changes in environment and priorities
• Flexibility with working schedule, changing priorities and tight deadlines
• Strong ownership and self-driven personality
• Ability to work on many tasks simultaneously in a high-pressure environment
• Good working knowledge of Networking
• Experience working within an Enterprise IT Support environment.
• Good sense of automation or optimizing working process
• Familiarity with modern cloud-native technologies (AWS, Kubernetes, Docker, Openshift).

• Has experience in working in the finance industry is a good plus
• Has experience on Robotics Process Automation related fields is a good plus
• Has experience on Automation Anywhere is a good plus
• Has knowledge of machine learning and artificial intelligence is a good plus
• Familiarity with Windows scripting (Powershell, Shell)
• Hands-on experience with Java or Python.

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