JPMorgan HR Business Resiliency Incident Management - Vice President 

United States, New York, New York 

608242714

Job responsibilities

• Maintain an alert posture on local, regional, and global crisis incidents identified and communicated by the Global Security Operations Center
• Support local and regional stakeholders in coordinating the response to incidents, assist in communication as needed, and completing after action review reports
• Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders while building knowledge of the supported HR functions
• Meet FBR standards of required content and renewals of HR resiliency documents (e.g., Business Resiliency Plans (BRP))
• Lead and coordinate business participation and completion of resiliency testing as required by HR objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.)
• Coordinate resiliency activities required by local and regional regulatory authorities (e.g., plan remediation, testing requirements, compliance reporting)
• Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and by driving solutions with team members and HR function owners
• Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support, as needed
• Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement
• Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent relevant professional experience
• 7+ years of relevant experience in business resiliency and/or incident management
• Financial industry and/or business continuity work experience
• Detail oriented with superior project management and organization skills
• Clear and concise verbal and written communication to various levels in the organization
• Flexibility to work well both as an individual and as part of a team
• Attested track record of working to deadlines, delivering results, with accountability and responsibility for independent workload
• Relationship building and networking across firm's functions and geographies to expand influence, knowledge, and collaboration with senior leadership
• Creates and promotes a culture of continuous process improvement with a risk and controls mindset
• Ability to handle pressure situations and lead/assist with crisis management when needed
• Must be available to support the business during disruptive events which span evenings, weekends and holidays

Preferred qualifications, capabilities and skills

• Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))