Citi Group Vice President Investment Ops Head 

China, Hong Kong 

608070580

Hybrid(Internal Job Title: Ops Sup Sr Manager – C13) based in Hong Kong.Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Responsible for leading and supervision of the Wealth Investments and Insurance daily operations team, interact with internal stakeholders including product, sales, operations & technology, risk & control and internal/external stakeholders.
• Act as SME to senior stakeholders and /or other team members, lead and manage and resolve complex issues with significant wealth customer impact.
• Review, apply appropriate controls, seek delegation approvals, and approver for financial entries and reports.
• Monitor the team’s quality, conduct and efficiency, ensure procedures are followed with crisp execution. Manage training and development needs of assigned personnel, conduct performance evaluations, compensations, staff hiring, disciplinary actions, terminations in maintaining appropriate staffing requirements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 6-10 years of experience with background in HK/HK Connect/US Financial Services Industry (Banking/Investment/Insurance Operations related experience) in wealth products including Equities, Fixed Income Bonds and Notes, Mutual Funds, Alternatives Investments.
• Extensive knowledge of Investment/Insurance Operations processes, HKMA, SFC and US Securities regulations, Anti Money Laundering (AML) Requirements, etc.
• Experience with automated end-to-end sourcing tools and proficient in software tools and applications including Microsoft Office.
• Ability and experience working in a fast paced, high-pressure environment with proven organization and time management skills, ability to manage deadlines or unexpected changes in expectations or requirements.
• Ability to operate with limited level of direct supervision and exercise independence of judgement and autonomy.
• Demonstrated problem-solving and decision-making skills with clear and concise written and verbal communication skills.
• Bachelor’s degree/University degree or equivalent experience.

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