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JPMorgan Agency Securities Finance - Client Operations Associate 
Japan, Tokyo 
605387828

01.07.2025

As a Client Operations Associate in Agency Securities Finance Operations, you will be instrumental in building strong client relationships and ensuring consistent service quality. You will collaborate with partners across our Commercial & Investment Bank to enhance client-centricity and overall service excellence. Your role involves providing equity and fixed income securities to broker dealers, facilitating their trading strategies. With access to 5 trading desks globally, you will be part of a team offering 24-hour service in 37 different markets.

Job Responsibilities

  • Manage Agency Securities Finance Clients effectively
  • Represent the Client within JPMorgan to ensure alignment with specific program parameters and reporting requirements
  • Represent JPMorgan agency lending’s service delivery to the client
  • Act as the primary entry point for client inquiries, concerns, and requests
  • Promote escalation of client service delivery issues to relevant internal JPMorgan parties for timely resolution
  • Participate in regular internal non-lending specific JPM client virtual team or health check meetings as required
  • Collaborate with Securities Lending Onboarding for incremental on-boarding and off-boarding, ensuring timely and accurate updates
  • Lead client training sessions on-site and online related to JPMorgan Access, promoting full self-service
  • Produce Client Performance decks, including executive summary, commentary, charts, graphs, and benchmarking data
  • Prepare client reporting to ensure alignment with client deliverables and expectations

Required qualifications, capabilities and skills

  • Sound knowledge of Global Financial Markets
  • Minimum 5 years of client facing experience
  • Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
  • Good understanding of Microsoft Excel
  • A strong controls focus
  • Fluency in English and Japanese is required both speaking and written

Preferred qualifications, capabilities and skills

  • Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles
  • Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python
  • Understanding of the workflows of a custodian
  • Bachelor degree or above preferred