JPMorgan Content Design Senior Associate 

United States, Delaware, Wilmington 

605217984

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences
• Identify and incorporate different kinds of data (research findings, analytics) into content strategy
• Deliver content components (User Interface language, product education, etc.) and lead content governance and approvals process

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings
• Self-directed in both planning and structuring your effort, and executing with expected levels of quality; you don’t need someone guiding you through the work
• Prior work involves collaboration within design teams (with other product designers, User Experience researchers, and content designers) and cross-functionally with product managers, and engineers
• Experience working with brand and copy standards, including style, voice and tone
• Comfortable and confident when presenting work to cross-functional directors
• Thorough knowledge of English language, grammar, spelling, punctuation, and usage

Preferred qualifications, capabilities, and skills

• Has helped deliver multiple successful digital products, demonstrated user-centered design approaches and can measure design impact through data
• Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
• Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes