Red hat Director - Services 

India, Maharashtra, Mumbai 

603783634

What will you do?

• Deliver on Red Hat’s transformative vision to deliver an exceptional customer experience for hybrid cloud and other Red Hat offerings, leading to increased adoption of Red Hat technologies across the India region

• Engage across the full customer life cycle to help drive success for our customers and for Red Hat

• Manage the financial performance of the business (full P&L), including tracking and reporting bookings, revenue, margin and sales forecasting

• Work closely with the regional sales leaders and align efforts to ensure optimal outcomes for our customers and partners

• Establish and carry out strategies to ensure Red Hat and customer success in India, leading to higher account growth, services revenue and renewals

• Collaborate with all APAC Services leaders, as well as other in-region functional teams, for consistent strategy and fulfillment

• Ensure long-term customer success is realized and delivered, by driving the Consulting, Training and TAM (P&L) against financial goals in collaboration with our Ecosystem business

• Manage and optimize a consistent, proactive, and cross-functionally aligned services sales and delivery capability with deep Red Hat technical skills & certifications

What will you bring?

• 10+ years of experience in a leadership or management role leading high performance front line teams

• Demonstrated leadership of a regional services organization in a multi-billion dollar corporation

• Experience and tenacity to lead transformational change through a large, matrixed organization

• Demonstrated record of managing a significant multi-million dollar P&L business, preferably in professional services or consulting

• Demonstrated ability to lead a distributed, multicultural organization

• Demonstrated ability to teamwork with external partners and ecosystem, developing win-win relationships that keep the best interest of the customer at heart and also help scale the business at market level Combined background of consulting, training and TAM services, partner and sales experience, ideally with a record in P&L management and sales forecasting

• Empathy for customers, partners and passion for revenue and growth

• Analytical, strategic and process-oriented mindset

• Outstanding written and verbal communication skills, with excellent presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer and partner satisfaction in a rapidly changing environment

• Deep financial and operational understanding of value drivers in recurring revenue business models

• Bachelor's degree in a technology or any analytical discipline; Graduate degree in management is a plus