Responsible for providing high level applications support of KLA products, including:
- Customer support for projects, tool recipe setup, and recipe optimization.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Communicate to customers to understand application requirements for current apps work and future tool/feature developments. Customer training required as needed.
- Collaborates closely with different groups including service dept., product manager, sales, division, management, and customers for projects and activities.
- Provide escalation support to field team; leading and coordinating remote/local troubleshooting
- While this is a customer facing role, division engagement may be needed, such as demos or other product development.
- Assists sales staff in assessing potential application of company products to meet customer needs.
- Responsible for generating best known method (BKM) documents
- Use PowerPoint, Excel and Word for data analysis, knowledge documentation and presentation preparation.
- Must have excellent written and communication skills, including delivering technical presentations with clarity
- Domestic and worldwide travel (may be 50%) is required
Minimum Qualifications
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years
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