Amazon Cloud Support Engineer - Analytics 

Mexico, Mexico City 

603190745

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.Key job responsibilities
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities.* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.
* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
* You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.
Work/Life Balance
Mentorship & Career Growth
Mexico City, DIF, MEX

- 1+ year of experience with troubleshooting database concepts. database administration, data warehousing, Business Intelligence (BI) issues and/or Extract, Transform and Load (ETL).
- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking.
- Ability to communicate effectively in English (written and spoken) within technical and business settings.