JPMorgan Asia Private Banking Investment Operations - 

China, Hong Kong, Hong Kong Island 

602968654

Job Responsibilities

• Provide first class client experiences through supporting the business on all operational matters.
• Take ownership of issues and exceptions and bring them to a logical conclusion.
• Ensure controls are executed in a timely and accurate manner.
• Utilize metrics to measure the performance of service providers.
• Leverage on data and trends to identify process weakness and gaps in controls.
• Identify and drive process improvement / automation initiatives and efficiency opportunities with the respective Ops teams, leveraging on Intelligent Automation tools.

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Banking and Finance or other relevant disciplines
• Minimum of 3 years of operations experience with knowledge across product and processes within Private Bank.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Must be highly disciplined, a self-starter, possess adaptability to learn new tasks and demonstrate a willingness to understand the details of a process.
• Strong ownership with ability to operate in a flexible, dynamic environment where creative and strategic thinking are also required in driving solution, initiatives, and projects.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues.

Preferred qualifications, capabilities, and skills

• Knowledge of Temenos will be an added advantage.
• Knowledge of Tableau and Alteryx CORE certification is a plus.
• Client facing experience is desirable.