Team8 Implementation Engineer 

United States, Louisiana, New Orleans 

602145747

Customer Onboarding:

• Lead and manage the end-to-end customer onboarding process, including initial discovery, configuration, testing, and go-live.
• Collaborate with customers to understand their technical requirements, business goals, and workflows, ensuring the platform is configured to meet their needs.

Platform Integration:

• Assist customers in integrating their systems with our SaaS platform via APIs, Cloud Storage, and other data exchange methods.
• Troubleshoot and resolve technical issues during the integration process.

Solution Design:

• Customize workflows, data mappings, and system configurations to align with customers’ FinOps processes and objectives.
• Provide guidance on best practices to optimize platform usage.

Project Management:

• Act as the primary technical point of contact during the onboarding phase, ensuring timelines, milestones, and deliverables are met.
• Proactively communicate progress, risks, and issues to internal stakeholders and customers.

Customer Support and Training:

• Conduct training sessions and provide documentation to empower customers to use the platform effectively.
• Offer post-implementation support to ensure a smooth transition to ongoing account management.

Feedback Loop:

• Collect and analyze customer feedback to identify common challenges and potential improvements to the onboarding process.
• Partner with Product and Engineering teams to influence platform enhancements and feature development.