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IBM Cloud Onboarding Specialist 
India, Karnataka, Bengaluru 
601535891

04.09.2024

Your Role and Responsibilities
  • Supporting a set of accounts during onboarding. Coordinating with internal and external stakeholders during project delivery.
  • Assist customers during implementation and onboarding, address customer needs, and align use cases with value delivery.
  • Work with internal stakeholders, such as Sales, Accounts, and Product Engineering, to ensure customer expectations are met.
  • Identify and proactively address potential risks in the onboarding project.
  • Share regular internal status updates and customer sentiments as directed within internal tools and systems.
  • Support backend activities, such as preparing business review reports and maintaining enterprise systems (Sales force & Gainsight).


Required Technical and Professional Expertise

  • Strong understanding of Cloud Computing concepts and hands-on experience in AWS / Azure, Practitioner or Associate certification in CSP like AWS or Azure.
  • Knowledge of the SaaS industry and software products
  • Excellent communication and relationship-building skills
  • Ability to effectively present information orally and in writing, and respond to customer questions in both individual and group settings
  • Ability to prioritize tasks and deliver in a fast-paced environment.
  • 3-5 years of industry experience
  • At least a 3-year college degree in an associated field.


Preferred Technical and Professional Expertise

  • Knowledge of AWS Cost and Usage Reports or Azure Billing CSV
  • Customer Success experience and proactive engagement with Customers
  • Experience in Cloud Cost Optimization / FinOps
  • Experience with CRM software and other customer success tools