JPMorgan Applications Support 

United States, Texas, Plano 

60032699

Job Summary:

The ideal candidate will be responsible for providing high-quality technical support for our suite of applications, ensuring optimal performance and user satisfaction. This role requires a proactive problem-solver with excellent communication skills and a strong technical background.

Key Responsibilities:

• Provide first and second-level support for application-related issues, ensuring timely resolution and minimal disruption to business operations.
• Monitor application performance and conduct regular system checks to identify and address potential issues before they impact users.
• Collaborate with development teams to understand application functionalities and provide feedback for improvements.
• Document and maintain detailed records of support activities, including issue resolution steps and user interactions.
• Assist in the deployment and configuration of new applications and updates, ensuring seamless integration with existing systems.
• Conduct user training sessions and create user guides to enhance application usage and efficiency.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in application support or a similar role, with a strong understanding of ITIL processes.
• Proficiency in troubleshooting and resolving technical issues across various platforms and applications.
• Familiarity with database management and querying (e.g., SQL).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Experience with ticketing systems and remote support tools.

Preferred Skills:

• Experience with cloud-based applications and services.
• Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
• Certification in ITIL or other relevant IT service management frameworks.