NICE Senior Client Engagement Manager 

United States, Georgia, Atlanta 

600253058

LiveVox is a leading provider of enterprise cloud contact center solutions, managing 14+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. Supported by over 525 employees globally, we are headquartered in San Francisco with additional country headquarter offices in Bangalore and Colombia. To learn more, visit LiveVox.com.

WHAT YOU'LL BE DOING:

We are seeking a highly motivated and experienced Professional Services IT Engagement Manager to join our team. As an Engagement Manager, you will be responsible for leading and managing complex projects for our clients and internal stakeholders, ensuring that they are delivered on time, within budget, and to the required quality standards. You will work closely with our clients, engineering teams, and cross-functional stakeholders to define project scope, timelines, and budgets, and you will be responsible for ensuring that all project deliverables are met.

WHAT YOU'LL BE RESPONSIBLE FOR:

· Lead and manage strategic projects from start to finish, including scope definition, planning, execution, and delivery independently

· Communicating effectively with clients and internal stakeholders to understand their business needs and objectives, and ensure that project deliverables align with those goals

· Define project scope, timelines, and budgets, and work with cross-functional teams to ensure that all project deliverables are met independently

· Monitor project progress, identify and mitigate risks, and escalate issues as needed

· Communicate project status and progress to clients and internal stakeholders and problem solve through barriers and challenges independently

· Manage project resources and team members, including assigning tasks, setting expectations, and providing guidance and support as needed

· Identify opportunities for process improvements and recommend solutions to optimize project delivery

Required Education and Experience

· Minimum of 3 years of experience in professional services engagement management, with experience leading and delivering complex software implementation projects

· Strong understanding of software development and customer implementation life cycle and agile methodologies

· Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and clients

· Proven track of managing complex projects and delivering on-time, on-budget, and on-scope.

· Ability to manage multiple projects and priorities in a fast-paced environment

· Experience managing cross-functional teams.

Preferred Experience

· PMP certification

· Experience working in a CCAAS or cloud-based environment

· Experience with Asana, JIRA or similar project management tools

· Experience with data analysis and reporting tools such as Excel or Tableau

WHY LIVEVOX