Amazon Sr Workforce Scheduler AWS Support Engineering 

Ireland, Dublin 

599880061

Key job responsibilities
Regularly generate schedules to maximize resource efficiency
Statistical knowledge and experience with forecasting techniques
Ensure that work shifts are updated on a timely basis with Operations
Manage (approve/reject) time offs based on shrink goals
Track and update NPTs (Site wide meetings, 1:1 meetings, trainings) so we have visibility into future staffing and can identify gaps and risks.
Manage shift swap requests (approve / reject)
Analyze various scheduling factors to determine optimal schedules and provide recommendations to staff
Maintain intra-day performance and hygiene reports
Maintain data integrity in WFM systems
Manage shift bids as needed and assist managers with data to volunteer engineers on preferred shiftsManage site-wide Holidays by analyzing incoming demand and making necessary staffing adjustments
Real-time communication with WFM and operations when call outs or changes are needed
Send reports related to the performance of each site, including shrinkage, occupancy, and key performance indicators
Assist key stakeholders from all sites in achieving shared objectives by building and maintaining strong relationships
Mission Statement“Providing support and guidance to operations on staff scheduling to ensure we have right engineer available with the right skill at the right time.”Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSWork/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- 3+ years previous experience in a Workforce Management role as a Scheduler/Scheduling Lead/Scheduling Analyst in call center environment; 3+ years experience managing Alvaria (formerly known as Aspect) WFM tool or similar

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- * Demonstrates Decision Making/ Complex Problem Solving
- * Proactively gather the right data from appropriate sources, probe/consider all of the facts
- * Considers other perspectives
- * Conduct root cause analysis
- * Refer to long term plans and goals
- * Prioritize key factors; act decisively, promptly and confidently ·
- * Advanced skills using Microsoft Excel in a business environment
- * Ability to prioritize and meet tight deadlines
- * Analytical with attention to detail ·
- * Demonstrates high degree of ability to analyze data, using the data to drive decision making and implement effective resolution