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NetApp Support Account Manager - Active TS/SCI Full Scope Poly United States, Maryland, Baltimore 599175470
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Support Account Manager (SAM):
Ensures quality service and operational performance within the parameters of program and delivery standards.
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management
- In-depth technical knowledge in Storage and/or Virtualization Technology. Sufficient technical skills to obtain and maintain NCTA/NCTSP certification.
- Able to work as a buddy for new hires, coach on standard job tasks
- Have an understanding of storage market developments and storage service gaps
- Ability to integrate diverse perspectives in critical situations to aid issue resolution
** US Citizenship on US soil is required.
** Active TS/SCI with Full Polygraph security clearance.
A minimum of 5+ years of related experience, as outlined above, is required.
Active TS/SCI with Full Polygraph security clearance is required.
Sufficient technical skills to obtain and maintain NCTSP certification are required.
Compensation:
The target salary range for this position is $105,000 - $150,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
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