Responsibilities
- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Support broker and trading floor technology (New York based EUC analysts only)
Knowledge and Experience
- Bachelor’s degree in Computer Science, MIS, CIS, or related field
- Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
Preferred
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
