Amazon Data Center Technician Specialist / Electronics Engineer 

Germany, Hesse, Frankfurt 

596946100

You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.Key job responsibilities
• SAFETY
Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.• DATA CENTER OPERATIONS (DCO)
This position involves:
o Diagnosing hardware and network problems followed by physical repairs
o Troubleshooting events within internal Service Level Agreements (SLAs)
o Performing root cause analysis of equipment failures
o Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment
o Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)Frankfurt, HE, DEU

- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking
- Completed apprenticeship as an electronics technician/IT specialist or equivalent job-related experience
- Proficient with Microsoft Office products (Excel, Word) and web-based operational tools
- Proficient with ticketing systems
- Very good command of English (CEFR B2)