Wells Fargo Associate Human Resources Operations Representative 

Philippines, Caloocan 

595790497

In this role, you will:

• Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
• Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
• Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
• Review employee files and furnish information to authorized persons
• Receive direction from supervisor regularly and escalate questions and issues to more senior roles
• Support human resources operations; seek ways to improve processes within established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must have 6+ months of contact center experience. Preferably with HR Contact Center experience.
• Candidate must have a bachelor’s degree or completed at least 2 years in college.
• Candidate must have experience in supporting different channels such as phones, chat, or email.
• Knowledgeable in Workday, ServiceNow or Contract Resource Tool.
• Good problem solving and analytical skills. Able to accurately process high volume of work within established deadlines.
• Amenable to work on shifting schedule, mostly catered to US time and be located at Taguig City.
• Must also be amenable to work on selected Manila/US Holidays.

Job Expectations:

• Must have excellent written and verbal communication skills in English language.
• Able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels.
• Able to use own initiatives, be proactive and able to identify appropriate solutions to problems.
• Must be focused with an eye to attention to detail.
• Able to work in tight deadlines and whilst managing stakeholder expectations.
• Committed to work with the team to maintain a positive team culture.
• Is open, receptive and adaptable to change.
• Demonstrates can do attitude and work with integrity.

16 Mar 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.