What you'll do...
•Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance.
•Support the product concern identification and resolution process with Product Development and Quality teams.
•Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.
•Support Company initiatives that enhance the vehicle diagnosis and repair process.
•Develop and author technical documents for publication
•Ability to travel overnight, as required
•Bachelor’s Degree in Automotive Technology, Automotive Management, or equivalent, Required
•2+ years of experience using Microsoft Office Suite
•1+ years of automotive experience
Even better, you may have...
•Ford specific Automotive Repair Technical Training.
•Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand.
•Ability to independently plan, organize, reorganize, prioritize and problem-solve.
•Professionalism including customer service/interface skills/experience
| • Immediate medical, dental, vision and prescription drug coverage |
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| • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more |
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| • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more |
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| • Vehicle discount program for employees and family members and management leases |
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| • Established and active employee resource groups |
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| • Paid time off for individual and team community service |
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| • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day |
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| • Paid time off and the option to purchase additional vacation time. |
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| For a detailed look at our benefits, click here: |
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This position is a salary grade 6.Visa sponsorship is not available for this position.
