Philips Order Management Specialist - Hospital Respiratory Care 

United States, Pennsylvania 

594474875

Order Management Specialist - Hospital Respiratory Care

Your role:

• Respond to a high volume of inbound customer inquiries, complaints and order requests via telephone calls, Esker (order portal) and email/fax correspondence. Facilitate problem resolution, provide information on our products and services, and demonstrate our commitment to customer service by following up on calls and ensuring superior results.
• Respond to customer escalations and non-standard requests regarding products and account information. Analyze and rectify customer concerns using established procedures.
• Monitor Electronic Data Interchange (EDI) workflow for any blocks preventing fulfillment of orders. Research and escalate internally as needed to drive resolution. Maintain SAP access to multiple Enterprise Resource Planning (ERP) instances for end-to-end order management activities; adhering to Quality Management System procedures unique to each ERP.
• Coordinate with manufacturing and distribution to ensure order fulfillment.
• Display a commitment to quality by following required procedures and practices. Take all appropriate measures to ensure quality, and advocate internally and lead initiatives that will deliver additional value for our customers.

You're the right fit if:

• You’ve acquired 1+ years of experience in customer service/customer management—handling both standard & complex customer service support tasks, and independently determining resolution.
• Your skills include:
  • The ability to identify, research, and solve non-standard problems through a solid understanding of business products, processes and procedures.
  • Examining trends and initiating improvements in order and inquiry satisfaction.
  • Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions and to perform tasks with little additional follow-up or direction.
  • Experience with SAP, nice to have.
• You have a high school diploma, or equivalent.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re a team player that is collaborative in satisfying customer needs, improving team and business performance and driven to achieve department goals. You have strong written communication skills.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Murrysville, PA is $21/hr. to $34/hr.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.