MoonActive Support Specialist 

Poland, Masovian Voivodeship, Warsaw 

594126656

• Respond to requests for technical assistance in person, via phone, email and ticket support center;
• Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems;
• Provide guidance, assistance, coordination and follow-up on clients questions and issues;
• Follow standard IT procedures, logging all IT interactions and administering IT software;
• Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks;
• Responsible for managing the onboarding and offboarding processes end-to-end;
• Collaborate with various technical teams within the organisation;
• Identify and escalate situations requiring urgent attention;
• Support IT purchasing upon demand.

• Experience as a Help Desk / IT Support (2+years);
• High customer orientation skills;
• Familiarity with Hardware components (Desktops, Laptops);
• Experience with handling IT tasks on MacOS and Windows OS;
• Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace);
• Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc;
• Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS);
• Communication skills for interfacing with employees in a multitasking environment;
• Solid knowledge of information security principles and practices;
• Proficiency in Polish and English.

• Join a global, data-driven company with a unique product and a strong R&D center;
• Work in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with colleagues;
• Take advantage of tremendous opportunities for growth and career advancement
• Influence and help build personalized product experiences for millions of users.

We offer

• Generous compensation; paid vacation and sick leave;
• Comprehensive medical and life insurance for you and your family members;
• A MultiSport Plus card for fitness enthusiasts;
• Comfortable office located on 20, Prosta street, Warsaw;
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits;
• The latest tech equipment, including macOS devices;
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture;
• Relocation bonus for non-local candidates;
• Car parking.