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JPMorgan Customer Service Advisor United Kingdom, Scotland 594042165
24.04.2025
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Job responsibilities
- Build great relationships with our customers and provide fast and efficient service
- Think quickly, critically and provides solutions to meet our customers’ needs
- Demonstrate a collaborative approach, collaborating with your team to improve overall customer satisfaction
- Educate and help customers with our digital app, and their mobile banking
Required qualifications, capabilities, and skills
- Effective collaboration skills with a focus on assisting customers
- Strong written and verbal communication skills
- Experience working in a dynamic environment
- Proficiency in critical thinking and problem solving
- Ability to work in a team and act as a brand ambassador
- A passion for learning and self-development
Preferred qualifications, capabilities, and skills
- Previous experience working in customer service, ideally from hospitality, retail, or telephony-based roles
- Experience building relationships with customers and providing exceptional service
- Experience working in a Contact Centre
Our working patterns are 35 hours per week and can be offered over 4 or 5 working days. We offer a variety of shift patterns between 08:00AM and 21:00 PM, 365 days per year on a fixed rota.
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