3M CO Senior Analyst - Customer Issue Resolution Italian m/f/x 

Poland, Lower Silesian Voivodeship, Wrocław 

59372218

Here you will make an impact by:

• Flexible support of improvement opportunities within CIR processes

• End-to-End CIR (Customer Issue Resolution) Management –related to billing, collections and complaints to secure timely payment and short cycle time for customer complaints

• Being able to work and handlesensitive/confidentialfinancial data

• Efficiently building credibility and trust with customers and businesses

• Interpreting policies and regulations, investigates problems, and communicating with other departments and providers to research and resolve issues, identify and implement service solutions

• Working independently and proactively

• Demonstrating a proactive, ownership mindset to managing your customers to achieve team goals

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Minimum 2 combined years of customer service, finance, supply chain or sales experience

• Excellent verbal and written communication skills in English and Italianat a minimum of B2+ level

• Experience with customer service processes and systems (especially SAP and SalesForce)

• Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets

• Account receivables (AR) knowledge and experience as an additional asset

• Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills

• Flexible nature with the desire to expand knowledge and experience as opportunities arise

• Demonstrated problem solving, reasoning, and analytical skills

Job specifics:

• Work Your Way

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gaincertifications/co-foundingstudies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.