NICE Solutions Architect 

Philippines, Manila 

593715957

Key Responsibilities:

• Serve as the subject matter expert for the organization’s reporting products, tools, and frameworks.
• Collaborate with stakeholders to gather requirements, understand KPIs, and translate business questions into effective reporting solutions.
• Design and deliver reports and dashboards that provide clear, actionable insights to users across business units.
• Define and maintain report data standards, documentation, and best practices.
• Optimize existing reporting structures and recommend enhancements for performance, usability, and accuracy.
• Provide training, onboarding, and support to internal users on how to effectively leverage reporting tools.
• Partner with data engineers and developers to ensure data availability, quality, and consistency across reporting layers.
• Monitor adoption and usage of reports; solicit feedback and iterate as needed to increase business value.

Preferred Skills:

• Experience in a SaaS or product-based company.
• Familiarity with cloud data platforms
• Understanding of contact center or customer experience data
• Experience with user research, requirements gathering, or Agile product development practices.

Required Qualifications:

• Bachelor’s degree in Information Systems, Business Analytics, Computer Science, or related field.
• 4+ years of experience in reporting, data analysis, or BI product ownership
• Advanced proficiency in at least one major BI/reporting platform (e.g., Power BI, Tableau, Looker, NICE, or similar).
• Strong understanding of data modeling, ETL processes, and database querying (e.g., SQL).
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.
• Proven ability to manage multiple reporting projects and prioritize based on business impact.