Nokia Manager Optus Operations 

Australia 

592966835

• Provide leadership to the team, ensuring they have clear accountabilities and goals, with regular feedback and continuous improvement
• Conduct regular reviews with direct reports to understand their personal goals and assist them to achieve these
• Lead governance activities between Nokia and Optus business units.
• Drive service improvement activities with the customer in conjunction with other Nokia departments dealing with Blueprint compliance, Services Strategy, Lean Six Sigma programs and any other required improvement mechanisms.
• Translate contractual SLA/KPI into Operational Level Agreements (statement of work and metrics) with all end-to-end stakeholders.
• Ensure Nokia achieve Critical CSLs, KPIs and OLA as they relate to responsible area
• Facilitate critical Service Assurance action/recovery actions in close relationship with all Service Assurance delivery functions
• Embed automation in the Network Operations function
• Foster relationships, build customer trust, manage difficult situations, and negotiate conflicts with a technical focus.
• Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia (up-scope).

Key Characteristics:

• A leader who enjoys people, working with and in teams to deliver shared goals
• Creates a positive environment for their team to be motivated and driven to deliver
• Able to build relationships for mutual benefit
• Has a broad perspective across the business to understand perspectives of stakeholders
• Self-motivated, organised and driven to achieve outcomes
• Proficient in technical & operations aspects of the Telecommunications Networks
• Articulate at describing technical items to non-technical people
• A resilient and balanced person, adept and managing a high-pressure environment
• An understanding of commercial aspects of a managed services account

Skills & Knowledge:

• Broad Multi-Vendor Product knowledge
• ITILv4 knowledge and certification
• Telcom Engineering background or equivalent experience
• Extensive experience in Incident & technical bridge management
• Experience in Maintenance, Network Operations and/or Technical Support activities
• Knowledge of proactive & preventive maintenance strategies, tools and techniques
• Able to work in a multicultural environment, across different countries or organizations
• Communicate clearly and concisely
• Customer Focus
• Decision Making
• Analytical / advanced Excel skills
• Presentation skills

Recruitment Synopsis:

For the individual to generate success in this role, they must fulfill below:

• 5 years of experience as NOC Managerial role for a major telecommunications provider
• Experience in Telcom Networks: 4G & 5G and 3GPP core network architectures
• Business Performance Oriented: no/low percentage of penalties applied in the MS project under his/her responsibility.
• Experience successfully operating in multi-site delivery environments (On and Off-Shore Delivery Centers)
• English proficiency mandatory
• Previous role in Managed Services such as SDM, PMO, Transition, Transformation, Solution Architect is a plus

Key Targets:

• People: Health and Safety; Team engagement; Unplanned leave
• Financial: Cost; Revenue; Margin
• Customer: Customer Satisfaction (Quarterly Business Review Score); Contract Performance Targets (CSL/KPI)

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark